Systems and Customer Service Specialist

Systems and Customer Service Specialist required in Derby
Salary: £25,000 basic and up to £30,000 OTE
Full time, permanent

SF Recruitment are working with a great business in Derby who are seeking a Systems and Customer Service Specialist to join their dynamic team on a full time, permanent basis.

You'll play a crucial role in facilitating the learning and development of our clients key accounts on various systems and software. You will provide exceptional customer service and a fantastic training experience for some of their biggest key accounts across the UK. This is a full time, permanent opportunity based in Derby, paying up to £25,000 basic plus a bonus scheme taking you up to £30,000 OTE with fantastic development and career progression opportunities.

Key Responsibilities:

• Develop comprehensive training programs and materials tailored to different levels of expertise and learning styles.
• Conduct engaging and interactive training sessions, both in-person and virtually, to educate our customers on the functionalities and best practices of our systems.
• Collaborate with subject matter experts and stakeholders to ensure accuracy and relevance of training content.
• Evaluate training effectiveness through assessments and feedback mechanisms, and continuously iterate on training approaches to improve learning outcomes.
• Provide one-on-one support and guidance to employees as they navigate through system-related challenges or questions.
• Stay updated on the latest features and updates of our systems to incorporate relevant information into training materials and sessions.
• Assist in the onboarding process of new hires by delivering system training modules as part of their orientation.
• Keep in touch with key accounts regarding new system updates/changes.

Skills required:

• Proven experience in conducting training sessions, preferably in a corporate setting.
• Strong proficiency in various systems and software applications, with the ability to quickly learn and adapt to new technologies.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner.
• Detail-oriented with a passion for providing exceptional learning experiences to others.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Sociable and outgoing personality
• Proven customer service/account management experience

If you've got strong customer service experience and you're looking to transition into an Account Manager role, then apply now and be a part of their mission to drive innovation through continuous learning and development.