Account Manager

SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for an Account Manager. This role is exclusive with SF, so please apply through us if you are interested.

Account Manager
Derby | Permanent, full time - Office Based
Monday to Friday 9-5pm (this may amend over time, so please allow for some flexibility)
£30,000 base salary + excellent bonus scheme (OTE £60,000 per year)

We are looking for a passionate and motivated individual who is excited about becoming part of a growing business and contributing to its continued success. The company is currently in a fantastic phase of growth, making this a great opportunity for someone who wants to develop their career and be part of an exciting journey as the business continues to expand. This role sits within the healthcare sector, making it an excellent opportunity for someone who has an interest in or enjoys working in this field.

Key Responsibilities:
-Using the CRM to track and contact existing and warm clients, from a service perspective
-Contact customers who have abandoned their orders to understand the reasons why and support them in confidently completing their purchase.
-Engage with customers whose subscriptions are nearing expiry, highlighting the benefits of renewing and maintaining their service.
-Proactively inform and educate existing customers about upcoming product launches, gathering feedback and identifying potential early adopters.
-Guide customers through the sales process for newly launched products, while capturing feedback to help improve the customer experience and product offering.
-Subtle upselling, which should become natural once a rapport is built with customers

We are looking for:

-Strong experience in objection handling and problem solving
-A thorough hands on individual
-A team player, with excellent communication skills
-A candidate who possesses solid customer service and administration skills
-IT literate and software capable

Is this you? Get in touch!