Contact Centre Manager

Role: Contact Centre Manager
Location: Denton
Salary: £34k

My client, a specialist in recovering outstanding parking charges, is searching for a Contact Centre Manager. This is a rapidly growing organization, who offer great opportunities for career development, with excellent staff retention and a commitment to continuous improvement. This is a full time, permanent position (37.5 hours per week), with the company offering pension, life assurance, and 28 days of annual leave (including bank holidays)

Roles & Responsibilities:
• Manage and lead a team of collectors, setting and monitoring daily/weekly/monthly revenue targets.
• Ensure performance meets targets through coaching, 1-2-1 sessions, and feedback.
• Oversee contact centre performance, ensuring SLAs and KPIs are met, and calls exceed customer expectations.
• Address performance issues, attendance, and operational challenges using data insights.
• Support recruitment, process improvements, and manage technical issues with IT.
• Maintain compliance with relevant policies and regulations.
• Work with other departments to resolve HR, IT, or enforcement issues and assist in departmental changes as needed.

Please note, recent previous experience working as a contact centre manager is essential to be considered for this position. A DBS and CCJ check are required for successful candidates.

If this sounds like the role for you, please apply for immediate consideration.