Call Centre Manager

Contact Centre Manager
Location: North Derbyshire (On site, Monday to Friday)
Salary: £35,000 - £40,000 per annum
Hours: 9:00am - 5:30pm (1 hour lunch)

Located in North Derby, we are looking for an experienced and natural leader to support a large team.

The Role:

You'll oversee all inbound and outbound activity across multiple channels - including phone, live chat, and technical support - while driving a culture of excellence and continuous improvement.
This is an exciting opportunity for a motivated leader to make a real impact in a high-performance environment.

Key Responsibilities

-Lead, coach, and motivate a team to achieve outstanding sales and customer service results.
-Manage daily operations to ensure fast response times and smooth workflows.
-Set and monitor KPIs, providing regular performance reviews and coaching sessions.
-Use data-driven insights to optimise team performance and customer satisfaction.
-Collaborate with marketing and operations to improve customer experience and conversion rates.
-Drive outbound sales initiatives and service improvement projects.

Essential Requirements:
-Proven experience managing a contact centre or customer service team.
-Strong leadership and coaching skills with a track record of achieving targets.
-Confident working with data, KPIs, and performance metrics.

If this role is of interest, then please get in touch today!