Customer Service Administrator

SF Recruitment are supporting a brilliant business based in Worcester WR5, in recruiting a Customer Service Coordinator to join their team. This role is permanent, and sits within a supportive and welcoming team.

Salary: £28,000-£30,000
Working pattern: full time, site based, 35 hours per week

Key Duties:

- Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,
- Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with the CSM and Global Supply Chain Manager (GSCM).
- Receipt and acknowledgement of sales orders - to include verification of pricing & payment terms with Marketing Director or relevant Business Development Manager (BDM)/ checking that adequate insurance cover is in place (in conjunction with Finance Department) / product availability / document check.
- Consult Croners International Trade online, if required, or other available resources (e.g. Strong & Herd International Trade Consultancy), to confirm export document requirements by country.
- Keep customers updated with regard to the progress of an order.
- Act as trouble-shooter in resolving freight / delivery / document related problems arising.
- Sales order processing / accurate data input into SAP.
- Raise and issue appropriate export paperwork - to include liaison with Chamber of Commerce when required.
- Place orders for transport requirements in good time to meet the needs of known or anticipated orders.
- Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM.
- Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). With CSM, ensure effective and timely production of labels.
- Audit label suppliers as part of ISO9001:2015 compliance.
- Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Through awareness of registration and production, ensure timely label development by guiding label through each development stage. Ensure key personnel are aware of routine label production so that any required amendments can be made in a cost-effective manner.
- Prepare label development monthly update for review at monthly Planning and Logistics meeting.
- Packaging specifications- ensure current and maintain throughout year. Ensure all co-operators are working to the correct specification. Ensure correct label and packaging information is held in the Packaging folders on Sharepoint.
- Maintenance of label database/archive- both electronic and hard copy.
- Adhere to stated policies and procedures relating to Health and Safety, and quality management.