Business Support Manager

SF Recruitment have partnered with an established business in Redditch who are looking to recruit a Business Support Manager on a permanent basis.

Salary: £35,000-£40,000
Working pattern: full time Monday to Friday, site based 9am-5pm

Key Responsibilities

Performance Monitoring & Analysis
- Gather, analyse and report on PM performance metrics, identifying trends and opportunities for improvement, including remedials, surveys and PM activity.
- Track and assess fitter performance, highlighting any concerns or trends that need addressing.
- Provide actionable insights and data-driven recommendations to improve efficiency and quality.

Recruitment & Compliance
- Ensure PMs follow the established recruitment process for new fitters.
- Monitor compliance status of existing fitters (e.g., public liability insurance, certifications, etc.) and take proactive action to prevent non-compliance (XF status).

Administrative & Event Support
- Assist in the preparation of presentation materials and reports for PM meetings.
- Manage scheduling and administrative tasks for the Director of Installations, ensuring smooth operational support, including PM diaries.

Training & Systems Support
- Assist in the rollout and dissemination of training for PMs, including updates to Salesforce and ArtiCAD systems.

Health & Safety Compliance
- Support the Operations Director in ensuring H&S standards are upheld across PMs and fitters.

Key Skills & Experience
- Strong technical knowledge of Salesforce and its core functionalities, including integration with other systems
- Advanced excel skills, with an ability to manipulate data into meaningful management information.
- Experience in development and maintenance of MI Salesforce reporting.
- Strong analytical skills with the ability to interpret performance data and provide actionable insights.
- Highly organised, disciplined and capable of managing multiple tasks efficiently.
- Excellent communication skills, both written and verbal, to convey insights, training materials and reports effectively.
- Proven ability to work collaboratively with IT, Finance and other cross-functional teams to support smooth operational delivery and resolve issues promptly.
- Strong administrative abilities, including event planning, scheduling and document management.
- Experience in the home improvement, construction, or a related industry is highly desirable.
- Proficient in reporting tools and software, including Excel, Salesforce and CAD-based is essential.

Personal Attributes
- Proactive and solution-oriented mindset.
- Ability to work independently while collaborating effectively with various teams.
- Detail-oriented with strong problem-solving skills.
- Adaptable and capable of stepping into leadership roles when required.