Customer Service Advisor

Part-Time Customer Service Advisor

£11.44 per hour

Loughborough

22.5 hours per week

SF Recruitment is seeking a dedicated Customer Service Advisor to join a growing business in Loughborough. This is a part-time role that offers a dynamic work environment where every day presents new challenges. There are also opportunities for long-term growth for the right candidate, with the potential for permanent employment after the New Year.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and internet.
• Manage assigned inboxes and ensure prompt responses to clients, participants, and suppliers.
• Address and resolve complaints, escalating them when necessary.
• Adhere to budgets and processes for order completion and reconciliation.
• Maintain accurate order records using agreed formats and processes.
• Utilise strong Excel skills to manage reward uploads, ensuring accuracy in descriptions, imagery, pricing, and supplier setup.
• Process orders following internal procedures to ensure smooth operations.
• Collaborate with Account Managers to develop ideas and support communication plans.
• Work within project plans and briefing documents to ensure successful project execution.

Ideal Candidate:

• Strong communication skills and a customer-focused mindset.
• Excellent Excel skills with exceptional attention to detail.
• Ability to manage multiple tasks and work collaboratively with the team.
• Comfortable handling both inbound and outbound calls.

If you are seeking a role where your contributions make a significant impact, apply now to join a thriving business!