CUSTOMER SERVICE ADMINISTRATOR
Job Overview
Customer Service Administrator
Location: Runcorn
Duration: 6 months (seasonal cover)
Hours: 7:00am – 3:00pm (30-minute lunch) – 37.5 hours per week
Pay Rate: £12.80 per hour (rate increase scheduled for April 2026)
We are recruiting for a Customer Service Administrator to join a busy team in Runcorn on a 6-month temporary basis to support during peak seasonal demand.
Key Responsibilities
- Administration and processing of customer orders and site-related information
- Booking in hauliers, managing vehicle movements, and coordinating dispatch
- Preparing and processing documentation for UK and European orders
- Handling inbound and outbound customer calls
- Monitoring and ensuring logistical requirements are met by the partners
- Managing customer service queries efficiently through to resolution, escalating where required to site and commercial teams
About You
- Personable, confident, and customer-focused
- Strong IT skills, including Microsoft Office, with excellent attention to detail
- Proven organisational, time management, and customer service experience
- A proactive team player who is eager to support colleagues
- Previous experience preparing export documentation and arranging bookings is desirable
- Professional and committed to high standards of conduct and workplace behaviours
This role is ideal for proactive individuals who thrive in a customer-oriented setting and possess strong organisational administrative abilities. The position offers an engaging work environment where your skills will directly impact client satisfaction and operational success.
Apply for this role
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