Customer Service Administrator

Customer Service Administrator
Mansfield
£26,000 – £26,000 per annum
Hours: 8:30am – 5:00pm, Monday to Friday
Contract Type: Permanent – Full Time

Are you a people person with a bubbly personality and a passion for delivering exceptional customer service? We’re working with a well-established business moving into a new, modern site in Kirkby-in-Ashfield / Mansfield, and they’re looking for a confident and friendly Customer Service Administrator to join their growing team.

You'll be working with warm customers, processing orders, solving queries, and going the extra mile to deliver the best possible service. It’s a fantastic opportunity for someone who enjoys building relationships, working with purpose, and wants to grow within a business.

What You'll Be Doing:

• Accurately processing customer orders, credits, returns, and quotations using SAP

• Managing a smooth “order to cash” process

• Proactively supporting existing customers with product knowledge and upselling where relevant

• Handling queries and delivery issues promptly and professionally

• Escalating complaints to the Customer Service Manager when needed

• Keeping CRM and SAP systems up-to-date with accurate information

• Building rapport with customers and internal teams to ensure a first-class experience

What We’re Looking For:

• A positive, people-first personality – someone friendly, bubbly, and confident on the phone

• Strong communication skills and a natural ability to build rapport

• Previous experience in a customer service or admin environment

• Comfortable using SAP, CRM, and Microsoft Office systems

• A team player who’s highly organised and enjoys taking ownership

• Ambition to grow – there are future progression opportunities within the company!

This is an exciting time to join a company investing in growth and its people. If you love speaking to customers, enjoy solving problems, and want to be part of a supportive and fun team – we’d love to hear from you!

Apply today!