Job details
Back to Search
£28k - 30k per year
Birmingham, West Midlands, England
Permanent
Service Delivery Analyst
Ref code: MZG99105977
Technology,
Office Based
Location: South Birmingham
Job Type: Full-Time
Work Arrangement: Office-Based
Our client, a well-established business in South Birmingham, is seeking an IT Support Technician to join their team.
Key Responsibilities:
- Resolve IT incidents and service requests efficiently
- Support audio-visual and video conferencing equipment
- Work collaboratively within a large IT support team
- Deliver exceptional customer service with a calm, professional approach
- Exercise problem-solving skills and sound judgment under pressure
- Write clear technical and user documentation
- Contribute to cross-functional project teams
Essential Skills & Qualifications:
- Strong IT troubleshooting and excellent communication skills
- Organised, detail-oriented, and customer-focused
Desirable Experience:
- Network technologies and mobile broadband support
- IT support in a commercial environment
- Microsoft Office, bespoke software, and ITIL v4
- Incident management tools and remote desktop support
- Mobile device and BYOD support
Apply for this role
Thank you. We have received your application and shall be in touch shortly.
Other Similar Jobs
Java Software Engineer
Hybrid Working
Business & Professional Services
Senior Front End Developer
Fully Remote
Business & Professional Services
IT Project Manager
Hybrid Working
Manufacturing
Product Sales Manager
Office Based
Retail
Java Developer
Hybrid Working
Business & Professional Services
Automation Test Engineer
Hybrid Working
Business & Professional Services
Senior Insight Analyst
Hybrid Working
Business & Professional Services
Senior Front-End JavaScript Engineer
Hybrid Working
Business & Professional Services
Junior Software Engineer
Hybrid Working
Functional Lead
Hybrid Working
Public sector and charity