ISOC Engineer Tier 1

ISOC Tier 1 Engineer

Location: Horwich, Bolton
Salary: £28,500 + Benefits
Hours: 24/7 Shift-Based Role

The Opportunity

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond.

If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.

Key Responsibilities
Provide 1st line triage, investigation, and resolution of network and security alerts
Monitor and support customer environments including routers, switches, firewalls, and related tools
Escalate issues to Tier 2 engineers where required
Work closely with customers and internal teams to ensure timely updates and high-quality service
Maintain accurate incident records and contribute to service improvement
Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover
Engage in structured learning and certification programmes to build towards Tier 2 responsibilities

Skills and Experience Required
A strong interest in networking or cyber security-formal study or self-learning welcomed
CCNA (completed or in progress) or equivalent foundational networking knowledge
Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)
Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential
Confident communicator with solid problem-solving skills
Ability to work in a fast-paced shift-based environment
Must be a British national and eligible for Security Clearance (PV3)

Shift Pattern and Team
24/7/365 shift rota, typically week-on/week-off
Shifts typically start between 7:30am-8:00am
On-call rota included (including weekends and bank holidays)
Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development

What's on Offer
Salary: £28,500
Full training plan with funded certifications (Cisco, Juniper, and security technologies)
Clearly defined career pathway to Tier 2 roles
Exposure to a wide range of technologies and customer environments
Comprehensive benefits package including:
23 days annual leave (increasing with service) + your birthday off
Holiday buy scheme
Pension scheme
Death in service cover
Bonus scheme
Employee assistance programme
Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave
Active social calendar and professional development opportunities

Apply Now
If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.