Customer Service Advisor

SF Recruitment are recruiting for a Temporary Customer Service Advisor for our client in Alfreton.

Role - Customer Service Advisor

Basis - Temporary - 3-6 Months

Rate - £21.61ph

Location - Alfreton, Derbyshire

Full time, 37.5 hours per week, office based.

Responsibilities:

• Managing incoming customer inquiries via phone, email, or in-person
• Providing detailed information about products and services, assisting customers in making informed decisions.
• Handling and resolving customer complaints or issues, aiming for satisfactory outcomes.
• Processing orders and returns efficiently
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure seamless customer experiences.

Successful candidate will need:

• Previous experience in a customer service or related role is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Ability to multitask, prioritise, and manage time effectively.
• Problem-solving skills and a proactive attitude.

If you are immediately available, apply now and we will be in touch should you be suitable for this opportunity.