Credit Controller

Credit Controller - Birmingham
Location: Birmingham, West Midlands
Industry: Professional Services
Contract Type: Full-time, Permanent
Salary: Competitive, dependent on experience

A large professional services business is seeking a proactive and detail-oriented Credit Controller to join its Client Finance team in Birmingham. This is an excellent opportunity to contribute to a reputable organisation while developing your skills in a collaborative and high-performing finance function.

About the Role

Working within a focused and supportive team, you will be responsible for the recovery of outstanding monies from commercial tenants/occupiers. Your role will involve effective communication with tenants, internal stakeholders, and external partners to ensure prompt collections, query resolution, and accurate financial reporting.

Key Responsibilities

• Proactively chase arrears in line with agreed recovery policies and timescales.
• Maintain accurate records of payment performance and agreed repayment plans.
• Liaise with surveyors, client accountants, and tenants to resolve queries efficiently.
• Monitor and report on aged debtor positions and provide input into credit control reports.
• Escalate unresolved issues, including instruction of legal proceedings where appropriate.
• Ensure tenant queries and disputes are logged and resolved within 24 hours.
• Assist with the allocation of cash receipts and identification of unallocated funds.
• Maintain compliance with all internal controls and contribute to performance improvement.

About You

• Previous experience in a credit control or rent collection role, ideally within a professional or property-based environment.
• Excellent communication skills, both written and verbal, with a confident and professional telephone manner.
• Strong attention to detail and ability to manage competing priorities effectively.
• Knowledge of credit control procedures and data protection best practices.
• Proficiency in Microsoft Office, especially Excel, and experience with accounting systems (Trace Tramps, Yardi, Qube, or similar) is advantageous.
• A relevant qualification in credit control, accounting, or debt management is desirable.

What's on Offer

• A supportive, high-performing team environment
• Professional development opportunities
• Hybrid working flexibility (subject to role requirements)
• A company culture focused on integrity, professionalism, and excellence