Chief Operations Officer

Our client is a fast-growing, multi-site consumer-service organisation with ambitious plans for continued expansion across the UK. They are seeking an experienced Chief Operating Officer to provide strategic and operational leadership across the organisation.

Reporting to the CEO, you will lead the senior leadership team, drive operational efficiency, and ensure alignment between strategy and day-to-day delivery. This role is central to scaling the business, improving systems and processes, and maintaining consistent performance across all locations.

Key Responsibilities
- Lead and manage the Senior Management Team
- Report to and present operational performance at board level
- Set, monitor, and deliver business and lettings targets
- Develop and implement efficient operational systems and processes
- Oversee senior recruitment and performance management
- Ensure strong cross-departmental collaboration
- Act as the senior contact for key corporate clients and partners

The person
- Proven experience in a senior operational leadership role
- Strong people leadership skills across multi-functional teams
- Track record of driving operational improvement and business growth in both a B2B and B2C environment
- Experience of taking full operational control within a multisite environment, consumer-centric environment
- Confident communicator, comfortable working at board level
- Strategic, analytical, and delivery-focused

This is an excellent opportunity to join an ambitious, innovative organisation offering genuine scope to influence, grow, and lead at the highest level.