Billing, Collections and Retention Specialist

Billing, Collections & Retention Specialist
Location: West Midlands (Hybrid - 2-3 days in office)
Salary: Up to £40,000 per year + benefits
Job type: Full-time, permanent

We're hiring on behalf of a dynamic, growing UK business that's looking for a Billing, Collections & Retention Specialist to join its Finance Operations team.

This is a hands-on role covering billing, collections, renewals, and customer service. You'll play a key part in ensuring customers are billed correctly, payments are collected on time, and relationships are maintained positively throughout the customer lifecycle.

Key Responsibilities

• Create and issue invoices and credit notes accurately and promptly.
• Manage overdue payments and maintain strong cashflow through effective credit control.
• Act as a main point of contact for billing and renewals queries.
• Support customer retention through proactive renewals and dispute resolution.
• Complete account reconciliations and assist with financial reporting.

Skills & Experience

• Previous experience in billing, credit control, or finance administration.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Ability to prioritise tasks and meet deadlines.
• Proactive approach to problem-solving and process improvement.

What's on offer

• Salary up to £40,000 depending on experience.
• Hybrid working - 2-3 days in the West Midlands office.
• Supportive, collaborative team culture.
• Real opportunities for career development.