2nd Line Support Engineer - IT MSP

Ref code: SZI99111238

Technology,

£28k - 30k per year

Leeds, West Yorkshire, England

Permanent

Office Based

Apply Now

2^nd Line Support Engineer – IT MSP Client

The 2^nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.

Key Duties/Responsibilities

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Remote Desktop Services.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require 3rd line and field service engineer level support

Key Technical Background

Office 365
Exchange
SharePoint
Azure Active Directory
Microsoft Intune
Microsoft Teams
Windows Server(s), 2019, 2016, 2012, 2008
Active Directory
DNS / DHCP
Routing and Remote Access
AD Connect
Remote Desktop Services
Microsoft Office Packages
Network Switching
VLAN’s
Firewalls & Routers
Port Forwarding
Routing

Ideal Background

Previous working within an IT MSP

Apply for this role

First Name *

Last Name *

Email Address *

Phone Number *

CV Upload *

Message

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.

Password *

Confirm password *

Country *

Type of work you're looking for *

Where did you hear of SF? *

By submitting your CV I confirm that I have read the SF Recruitment's Terms & Conditions and Privacy Policy.

Saf Iqbal

Email Saf

Back to Search

Other Similar Jobs

View All Roles

2nd Line Support Engineer - IT MSP

Apply for this role

Other Similar Jobs

Machine Learning Engineer

Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP

Quantexa Data Engineer

Senior Business Development Manager

Python Software Engineer

Interim Senior Embedded Software Engineer

Head of Data Governance

Visitor Economy Analyst

Director of IT & Transformation

IT Security Analyst