News & insights

Improving Back-Office Efficiency: Insights for Modern Businesses

By Catherine Forrest
Improving back office efficiency

At SF Recruitment we’re always looking for meaningful insights that will help develop our understanding of the challenges our clients face. Along with speaking to our clients regularly, attending networking events and staying up-to-date with law changes, industry news and market trends, we also like to keep an eye on relevant research, and this one caught my eye. KPMG published some recent findings about upgrading back-office functions. Although their study focuses on local governments, there's a lot we can learn and apply in the private business sector to, especially for those in professional services like accountancy, finance, and HR.

Why Back-Office Efficiency Matters

Most of us don’t see the day-to-day workings of back-office tasks, but they’re crucial. A slick back office can help any organisation cut costs, get better at handling data, and make customers happier. It’s all about getting rid of old silos and manual processes that slow things down. By making these areas more digital and interconnected, businesses can respond quicker and make smarter decisions.

Technology’s Role

Adopting new tech can make a big difference. Think about how tools like automated workflows, chatbots, and integrated data systems can take the load off your team’s shoulders. This doesn’t just mean less grunt work; it also means your staff can focus on more meaningful tasks – boosting morale and productivity.

How We Fit In

We’re not just about finding you the right people for today. We’re here to help you think about tomorrow, too. Whether you’re planning to overhaul your back office or just want to fine-tune it, we know the importance of having the right team in place. With over 25 years of experience in professional services recruitment across the UK, we understand what makes a back office function well.

Moving Forward

If you're thinking about how to make your back-office operations smoother and more efficient, here are a few tips:

1. Review your current tech and processes: Sometimes, small changes can make a big impact.

2. Think integration: Make sure your systems talk to each other to save time and avoid errors.

3. Focus on data: Good data can help you predict customer needs and plan better for the future.


KPMG’s insights show just how crucial modern back-office practices are. Even though their study was on the public sector, the lessons are universal.

If you’re looking to improve efficiency and make your back office / support operations more customer-focused, we’re here to help with practical advice and support, not just to fill a vacancy. And when you are ready to fill a role, we’re only a phone call away. Please get in touch to find out more!

Catherine Forrest
Catherine Forrest
Business Manager - HR, Talent and Learning and Development