Job details
Back to Search

Membership Administrator

Ref code: AJB99109438
Customer Service & Call Centre, Office Support
£28k - 30k per year
Coventry, West Midlands, England
Fixed Term Contract
Office Based

SF Recruitment have partnered with an organisation in Coventry (CV4) that are looking to recruit a Senior Administrator on a contract basis to cover a maternity. This role sits within a lovely team, within an organisation that is very people focussed with an excellent culture.

Working pattern: full time Monday to Friday
Salary: up to £30k

Responsibilities will include:

- Act as point of contact for membership enquiries.
- Deliver membership-related advice and administrative support to our members, applicants and customers.
- Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
- Member communication distribution - referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the website.
- Produce and distribute certificates and welcome/renewal packs for new and existing members.
- Cover the Technical and Membership Executive in their absence.
- Covering staff absences and support with general administration in the team as required specifically member comms.
- Manage the Clevershare screens and welcome.
- Managing member meetings through the CRM system and internal meeting calendar.
- Coordinate member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at the office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
- Responsible for member and outside meeting bookings including hosting - liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
- Meet and Greet visitors/members to the office. Oversee visitor's attendance log for the office.
- Supporting the order of catering supplies for the meetings.
- Help to grow meeting room bookings.
- Support Mailings - physical distribution of marketing material (labelling, envelope stuffing)
- Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.
- Manage stocks of stationery, photocopier parts, and refreshments.
- Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
- Conference & awards administrative support.
- Some event attendance may require overnight stays (four events a year).

Apply for this role

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.
Abby Bowman
Abby Bowman
Call Abby
Share:
Back to Search