IT Systems Administrator

IT Systems Administrator

Purpose of Position:
Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to industry best practices.

Reporting To: Head of IT

Scope of Position- IT Systems Administrator:
1. Administration, maintenance and upgrades of the corporate network, servers and telephony systems in line with corporate objectives
2. Administration of IT/Telephony systems within the company, both hardware and software, according to current procedures
3. Administration of the corporate firewalls and security systems
4. Develop regular networking and server maintenance procedures
5. Plan and lead projects to develop new technical platforms for IT services and to roll out these services to users
6. Become familiar with relevant company IT-related procedures and policies (acceptable use, data protection, purchasing etc)
7. Author documentation as required in support of IT services - this could be procedures or end user documentation, in electronic or paper form
8. Respond to 2nd/3rd Line faults and service requests with the goal of complete problem resolution
9. Undertake activities in support of general administrative functions as agreed by the Head of IT
10. Involvement and delivery of various other tasks at the request of the Senior Management team, and to a level commensurate with training, knowledge and skills

Experience:
At least 3 years commercial experience in a 3rd Line IT Support Role

Skills and Qualities:

- Microsoft Windows workstation and server
- Apple OS X
- Linux (especially Debian-based)
- VMware hypervisor virtualisation
- Amazon Web Services
- Cisco networking
- EMC and HP SANs
- Shoretel Sip telephony Systems
- Ability to produce accurate work schedules and meet deadlines
- Ability to gather requirements and propose, implement/rollout solutions
- Experience of configuring Switches/Routers
- Experience of configuring enterprise firewalls
- Exposure to Cisco Equipment (Switches/Routers etc…)

Tasks and Responsibilities:
1. To manage and maintain the existing IT infrastructure
• Administer server, telephony and network systems
• Respond to faults
• Perform pro-active preventative maintenance
• Optimise and consolidate systems to provide a more efficient IT service
• Ensure integrity of systems by maintaining resilience, employing backup strategies and planning for disaster recovery

2. To research, develop and deploy new technologies
• Identify areas of weakness in the IT infrastructure and capacity plan accordingly
• Keep informed on the latest technologies and investigate possible uses within the business
• Provide advice to senior management on technical direction of new ventures

3. To maintain compliance with relevant security standards
• Ensure all systems adhere to industry standards and common best practice guidelines

4. To act as 3rd line specialist for escalation of complex issues from the IT support team
• Act as a go-to for the IT support team for advice and take ownership of issues as necessary

5. To support and enforce company policies, particularly the Health & Safety and Security policies
• Endorse the Company’s Health and Safety policy by own example.
• Ensure that risk assessments for own work area are completed