EMEA Shared Service Director

Working with an international solutions provider I am looking to recruit a Shared Services Director to join their Manchester office on a permanent basis. The business have over 50 offices worldwide and a turnover of £1b

As the Shared Service Director you will oversee a team of c 60 members of staff across Payroll, Billing, Cash, Collections and Treasury - and then phase 2 of the process would see you take on the Management Accounts team too. This person will lead their organisation to achieving continued operational excellence and drive continuous improvement in transactional activities. This role is heavily service-oriented toward both internal and external customers.

Key responsibilities for the role include:

- The management and coaching of Payroll, Billing, Credit Control, Treasury and Management Accounts teams in Manchester with month end close processes, delivering payroll, client billing, treasury and funding requirements, supplier payments and credit control.
- Support the local Finance stakeholders through the shared services within EMEA, working alongside Regional Directors and Financial Controllers/Directors
- Make sound decisions and recommendations based on understanding of Finance concepts, methods, standards, principles, and technology.
- Analyse operational and technical information to identify and develop recommendations for improvements in Finance processes and policies.
- Set key performance indicators, strategic vision, and project roadmap for the Shared Services organisation.
- Define prioritisation of non-standard team deliverables (e.g., projects, reporting requests). Accountable for delivery of agreed upon deliverables.
- Team Management: coaching, motivating, developing, training and leading teams to meet and exceed targets and KPIs.
- Responsible for the ongoing development and improvement of service delivery including the adoption of new best practices and process improvements.
- Responsible for documentation of processes and knowledge transfer within the shared services team
- Ad-hoc request from the Finance Directors/Controllers
- Mentor staff and identify opportunities to develop their technical and leadership skills.
- Build trusting relationships with business leaders, peers, and clients.
- Make sound decisions and recommendations based on understanding of Finance concepts, methods, standards, principles, and technology.
- Possess and apply a comprehensive knowledge of current and evolving best practices and industry trends.
- Analyse operational and technical information to identify and develop recommendations for improvements in Finance processes and policies.
- Set policies and accompanying audit controls.
- Set key performance indicators, strategic vision, and project roadmap for Shared Services organization.
- Define prioritization of non-standard team deliverables (e.g., projects, reporting requests). Accountable for delivery of agreed upon deliverables.

To be considered for this role you will need to be fully qualified ACCA / CIMA or ACA with at least 5 years proven record in a similar role. You will need to have managed sizable teams across various functions - preferably in a shared service background, but not necessary. Experience working in global business environment will be key to this role.
You will need to have business knowledge of processes, document processes and identify gaps and propose improvements.

The successful Candidate for this role will need to be Manchester based and have a presence in the office at least days per week. You will need to be a confident and driven individual who can challenge, demonstrate examples, prioritise and communicate effectively.

To apply for this role please contact Joanne Sizer @ SF Recruitment