Job details
Back to Search

Customer Service Agent

Ref code: GZM99100563
Customer Service & Call Centre
£11 per hour
Stoke-on-Trent, Staffordshire, England
Temporary / Interim
Office Based

SF Recruitment are currently recruiting for a Temporary to Permanent Customer Service Agent to be based with one of their clients in the Stoke on Trent area.

This is a exciting, evolving role for the right ambitious person... To be successful within this role you will need to have a true passion for customer service.

The role is a temporary role for around 6 months however this could then become a permanent opportunity for the right candidate.

This role will sit within a small, friendly team reporting directly into the Customer Service Manager with responsibilities including:

  • Supporting and advising customers via telephone and email
  • Making outbound calls to customers to update each customer on their delivery status
  • Managing any incoming queries, issues or complaints
  • Billing customers
  • Supporting projects where necessary
  • Compiling reports
  • General administration tasks including system updates, collating business correspondence etc.

The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly.

Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload.

Salary: £11.50 per hour
Working Hours - Alternate Weekly Shifts

8:00am-4:30pm / 8.30 am - 5.00 pm Monday - Friday - 40 hours per week

Please only apply if you are available immediately and happy to complete a temporary assignment!

Apply for this role

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.
Georgina M 1
Georgina Marson
Back to Search