Customer Service Administrator

Customer Service Administrator
Kirkby in Ashfield
Permanent, Full-Time
£26,000
Manufacturing / Distribution / Customer Service

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where attention to detail and proactive communication are key? If so, this could be the perfect opportunity for you!

We’re recruiting on behalf of a dynamic and well-established business for a Customer Service Administrator to join their growing team.

Key Responsibilities:

• Process customer orders, credit/debit notes, return orders, and quotations

• Maintain accurate customer records 

• Resolve customer queries and complaints efficiently and professionally

• Proactively build strong relationships with existing clients to identify up-selling and cross-selling opportunities

• Support the sales team and liaise with internal departments to ensure smooth order fulfilment

• Answer inbound calls promptly and professionally

What We’re Looking For:

• Previous experience in customer service or a sales support role

• Strong communication and organisational skills

• Proficient in Microsoft Office with accurate data entry abilities

• A proactive, solutions-oriented mindset with excellent attention to detail

• Own transport would be beneficial for occasional travel between sites