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Scheduler/Field Service Coordinator

Ref code: NYC99094320
Customer Service & Call Centre, Office Support
£23k - 25k per year
Wombourne, Staffordshire, England
Permanent
Office Based
Applications Closed

WV5
Perm
£23-25k
SHEDULER/SERVICE COORDINATOR

As part of the Customer Service Team, you will be at the frontline of the business. Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole SSG customer base.

Specifically, to provide exceptional customer support for the business, scheduling of pre-planned maintenance, breakdown, and remedial service visits. Provide support and feedback on technical field issues reported by engineers and the handling of customer complaints.



BASIC FUNCTION

- Provide market leading customer service and technical support to all SSG's customers.
- Scheduling of pre-planned maintenance, reactive and remedial service visits for a team of multi skilled engineers.
- Processing of service invoices and purchase orders.
- Actively promote our additional services and products
- Seek the opportunity to reduce service costs, by ensuring that service visits are planned efficiently based on engineer location and skillset.
- Provide support for customer complaints and escalations.
- Work with the service team leaders to improve customer satisfaction, service efficiency and business profitability.


RELATIONSHIPS AND CONTACTS
Supervisory
- This position reports directly to the Field Service Operations Manager
Organization
- Frequent contact with all levels in departments throughout SSG including Customer Services, Technical Services, Sales, and Marketing.
External Business
- Contact with customers at all levels including consumers, installers, contractors, and NHS Trusts.

REQUIRED SKILLS AND EXPERIENCE
- Experience in scheduling a field service workforce.
- Able to work to demanding deadlines
- Proven customer service experience.
- Effective communication skills over all media
- Ability to use the Microsoft Office suite.
- The ability to work alone and unsupervised.
- Motivated to achieve business targets.
- Self-motivated decision maker.
- Must be solution oriented.


DESIRABLE SKILLS AND EXPERIENCE
- Strong analytical skills / excel skills.
- An understanding of Nurse Call / Fire Alarm systems would be beneficial but not essential.