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Sales Administrator

Ref code: NYC99094565
Customer Service & Call Centre, Office Support
£ 20572 per year
Birmingham, West Midlands, England
Permanent
Office Based
Applications Closed

SALES SUPPORT ADMINISTRATOR

B18, PERM

JOB PURPOSE:
To provide an efficient customer service within the sales team.

MAIN REPONSIBILITIES:
1. Answering incoming calls and dealing with Customer enquiries
2. Retrieving email orders and process
3. Processing internal orders
4. Forwarding enquiries to the Production department
5. Chasing late deliveries
6. Informing customers of potential order problems
7. Transferring calls to different department and taking messages when required.
8. Any other duties appropriate to the post as required.

EXPERIENCE:

1. At least 1-year experience in Customer Service-related activities.
2. Confident with a good telephone manner
3. Proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
SKILLS & QUALIFICATIONS:

1. Good standard of education
2. Excellent customer care skills
3. Reasonable standard of literacy
4. Good organisation skills / attention to detail & accuracy
5. Excellent verbal communication skills.

KEY COMPETENCIES:
1. Team work & personal impact
2. Self-driven and motivated