Job details
Back to Search

Customer Support Administrator

Ref code: BWJ99093871
Office Support
£22k - 23k per year
Northamptonshire, England
Office Based

The role: Customer Service Administrator
Contract: Full time permanent
Location: NN6 - Car driver is essential due to the location
Salary: Up to 23k

SF Recruitment is partnering with a leading business in Northampton, seeking a Customer Service Administrator to join their growing team.

If you have a background in administration, exceptional data input skills, and thrive in a dynamic office environment, we want to hear from you.

Role Overview:

As an Customer Service Administrator, you will become an integral part of a small, friendly, and busy operations team. Your responsibilities will include being the primary contact for telephone inquiries, managing day-to-day Field Agents and client queries, and ensuring accurate data input and documentation handling.

Key Responsibilities:

  • Act as the first point of contact for all telephone traffic to the office.
  • Manage day-to-day Field Agents and client queries efficiently.
  • Load client instructions onto the system, ensuring all relevant information and documentation are attached.
  • Conduct quality control on field agent reports, making necessary amendments, rejections, and timely submissions to clients.
  • Ensure all reports meet the agreed-upon SLA's and comply with Data Protection legislation.
  • Adhere to company processes and procedures, ensuring full compliance.
  • Collaborate with Team Managers and Senior Managers, providing necessary support.
  • Manage complaints in accordance with established processes and requirements.

Candidate Requirements:

  • Previous experience in an administration and support role.
  • Exceptional attention to detail.
  • Prior experience in a clerical role within a fast-paced office environment.
  • Ability to handle multiple concurrent demands and adapt to changing requirements efficiently.
  • Strong IT proficiency; confident using Microsoft Office.
  • Excellent communication skills to liaise across all levels.
  • Dynamic, quick learner, and self-motivated.

Working Hours:

  • 08:30 to 17:00 with a 1-hour lunch (37.5 hours per week).

Salary and Benefits:

  • Basic salary up to £23,000.
  • Additional benefits include free parking, pension, and a generous holiday allowance.
  • Due to the location, a valid driver's license is required.

If you are ready to take on a challenging and rewarding role in a growing organization, apply now by submitting your CV.

Apply for this role

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.
Bree Jameson
Bree Jameson
Back to Search