Customer Service Manager
SF Recruitment are working exclusively with a fantastic business in Hucknall who are requiring and experienced Customer Service Manager to join their team on a full-time permanent basis. Our client believes in the power of exceptional customer service to build lasting relationships with our customers. They are dedicated to delivering top-notch products/services, and we are seeking a passionate, warm and empathetic Customer Service Manager who can lead and support their customer support team.
Position Overview: As a Customer Service Manager, you will play a pivotal role in ensuring our customers have a positive and memorable experience with our brand. We are looking for a warm and supportive leader who can inspire and support our team to deliver outstanding service while fostering a culture of empathy, professionalism, and continuous improvement.
- Lead and mentor a team of customer service representatives, providing guidance, support, and ongoing training.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Monitor customer interactions to ensure consistent service quality and adherence to company standards.
- Handle escalated customer inquiries and resolve complex issues with a focus on finding win-win solutions.
- Analyse customer feedback and data to identify trends and make data-driven recommendations for improvement.
- Collaborate with cross-functional teams to advocate for customer needs and drive product/service enhancements.
- Create and maintain a positive work environment that fosters teamwork, growth, and employee satisfaction.
- Develop and maintain customer service performance metrics and reports for regular review.
- Proven experience in a customer service leadership role.
- Exceptional interpersonal and communication skills.
- Empathetic and customer-focused attitude.
- Strong problem-solving abilities.
- Excellent organisational and multitasking skills.
- Ability to motivate and inspire a team.
- Proficiency in customer service software and CRM systems.
What We Offer:
- Competitive salary and benefits package.
- A supportive and inclusive workplace culture.
- Opportunities for professional growth and development.
- A chance to make a meaningful impact on our customers and our company.
- Work-life balance and flexibility.
How to Apply: If you are a dedicated and empathetic leader who is passionate about delivering exceptional customer service, we would love to hear from you.
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