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Customer Service Administrator

Ref code: SRK99094410
Customer Service & Call Centre, Office Support
£ 22000 per year
Solihull, West Midlands, England
Permanent
Hybrid Working

SF Recruitment is working with a business based in Solihull who are looking for a Customer Service Administrator to join the team
Hybrid (But will be office based until fully trained)
£22,000

Due to continued business growth an exciting opportunity had presented itself within our business for a Scheduling Coordinator / Customer Service Administrator reporting directly to the Customer Service Manager.
This exciting position provides frontline support to our customers and is a vital role within our operations.
This role requires a motivated individual with excellent customer service skills and experience of working with Excel to at least an intermediate level.

Key Duties
- Scheduling inventories for assigned customers in an accurate and timely fashion
- Promoting a high level of service excellence to all customers including building effective working relationships
- Responsible for all Customer Service Centre administration in assigned accounts including producing reports, management information and communication
- Conducting effective working processes to ensure data is used and filed in line with the Data Protection Act and customer confidentiality is respected at all times
- Developing and maintaining professional working relationships with all internal and external stakeholders

Person Specification
· Experience working in a Customer Services environment
· Excellent communication skills
· Proficient in Excel and experience of building and managing reports
· Self-motivated and able to work autonomously with minimal direction

Benefits
- 25 Days Annual Leave plus Statutory Bank Holidays
- Private Healthcare Insurance
- Private Dental Insurance
- Life Assurance at 4 x Annual Salary
- Group Income Protection
- Company pension scheme with contributions matched up to 6%

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Samantha Sharp
Samantha Sharp
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