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Customer Service Administrator

Ref code: JVE99098207
Customer Service & Call Centre, Office Support
£25k - 26k per year
Coalville, Leicestershire, England
Hybrid Working

Job Title: Customer Service Administrator
Contract: Full Time, Permanent
Location: Coalville, Leicester + 1 day home working
Salary: £25,000 - £26,000
Start Date: ASAP - Happy to work around notice periods

The Commercial Division at SF Recruitment are currently working with an international organisation to recruit for a Customer Service Administrator to join their friendly and diverse Customer Service and Sales department.

As a Customer Service Administrator, you will be responsible for managing your own portfolio of customers across the Midlands and ensuring that a first-class service is delivered.

Your responsibilities could include:
- First point of contact to handle any customer, sales, or technical enquiries
- Raising and negotiating quotations
- Processing company orders - ensuring that these are completed within agreed timeframes
- Arranging in house warehouse tours, and samples to be sent out to customers
- Ensuring all customer payments / invoices are processed and paid
- Liaising with couriers to ensure that limited errors and damages take place
- Building excellent relationships with your own portfolio of customers, ensuring that all of their individual needs and requirements are achieved
- Processing credits for damaged goods, and offering replacements

The successful individual will need to be proactive, and ensure that each day they are being productive, with their work level being to the highest standard. You will be able to demonstrate strong attention to detail and make as little errors as possible. Ideally you will have previous experience in an Administration or Order Processing role, however, as long as you have the right attitude, and want to learn and develop then this could be the right opportunity for you.

Due to the team being such a fun, friendly and supportive environment, my client is looking for somebody who thrives when working in a team, provides support and assistance at every opportunity, as well as a loyal individual.

In return for working for such a successful organisation, there are flexible working hours across a Monday - Friday, with one flexible day working from home. Our client offers 25 days + Bank Holidays and many more great benefits!

If you like the sound of this role, and would be keen to find out more / progress an application forward, please click 'Apply Now' with a copy of your updated CV. Alternatively, contact the managing consultant, Jade Sheldon directly on

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Jade trans 2020
Jade Sheldon
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