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Customer Service Administrator

Ref code: RTC99097316
Customer Service & Call Centre, Office Support
£23k - 25k per year
Matlock, Derbyshire, England
Office Based

Are you passionate about delivering exceptional customer service and thrive in a dynamic administrative role? SF Recruitment have an exciting opportunity for a Customer Service Administrator to join our client in Matlock on a full time, permanent basis paying up to £25,000. If you have experience with SAP and enjoy providing top-notch support to customers, we want to hear from you!

Role Overview:
Our client is a leading company committed to delivering excellence in customer service and satisfaction. Their team in Matlock plays a vital role in ensuring seamless operations and outstanding support to their valued customers. As a Customer Service Administrator, you will be the first point of contact for their customers, providing timely assistance and resolving inquiries efficiently. Your primary responsibility will be to manage customer orders, process requests, and ensure accurate documentation using SAP. You will work closely with internal teams to coordinate order fulfilment and address any customer concerns promptly.

Key Responsibilities:

  • Pro-actively handle the processing of all order types with accuracy and timeliness from quotation through to delivery and payment.
  • Ensure logistics and sales planning is coordinated with operations team.
  • Monitor and report variations to budget and forecast by customer and product, including margins.
  • Resolve customer complaints with support from quality team and internal stake holders.
  • Stay abreast of export legislation and ensure compliance of all documentation.
  • Suggest sales process improvements as appropriate to support the Customer Service Manager.
  • Provide data for weekly S&OP and the weekly sales bullets
  • Support Customer Service Manager with meeting preparation, including customer visits and monthly management meetings.
  • Coordinate UK and Export hauliers to meet customer demands, ensuring all documentation is accurately processed.
  • Ensure Commercial Competition Compliance is understood and maintained

Skills required

  • Ideally have experience using SAP software
  • Experience within a similar commercial customer service and / or logistics role in a corporate environment would be advantageous.
  • Customer service focused with a proven ability to build and maintain internal and external relationships.
  • Experienced in a B2B customer service business, combined with strong business acumen.
  • An eye for detail, well organised and flexible with a can-do attitude.
  • Proficient in Excel, Word and PowerPoint.
  • Demonstrates ability to learn quickly, work independently as well as part of a team, and work under pressure whilst prioritising to meet deadlines.

Why Join

  • Competitive salary and benefits package.
  • Opportunity to work with a supportive team in a positive work environment.
  • Career growth and development opportunities within the company.
  • Make a difference by providing exceptional service to our customers.

If you are passionate about customer service and thrive in a fast-paced environment, apply now to join our team as a Customer Service Administrator in Matlock. Don't miss this opportunity to be part of a dynamic company dedicated to exceeding customer expectations!

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Rebecca Clews
Rebecca Clews
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