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Claims Administrator

Ref code: SRK99097668
Office Support
£25k - 30k per year
Birmingham, West Midlands, England
Permanent
Hybrid Working

SF Recruitment are working with a business based in Birmingham (B3) who are looking for a Claims Administrator to join the team
Hybrid - 3 days in the office
£25,000 - £30,000 (Depending on experience)

Role:
Collecting and reviewing KYC documents and information in relation to those clients who fall out of the automated onboarding process.
Undertaking detailed research on corporate clients, using Companies House and, as applicable, other corporate registry databases.
Scrutinising the results of sanctions, PEP and adverse media checks on individual clients, and role holders and beneficial owners of corporate clients.
Escalating decisions about onboarding clients as appropriate and documenting the rationale for decisions.
Communicating client onboarding decisions to both the litigation team and clients, clearly and effectively.
In appropriate cases, conducting conflict checks, analysing results and escalating decisions
Managing an inbox and reviewing client requests and queries, providing responses within defined timescales.
Understanding the case being brought on behalf of hundreds / thousands of clients to assist them, answer queries they may have about the claim and give clarification where needed.
Escalating issues to line managers as necessary.
Maintaining a log of any complaints / concerns and recording any recurring issues or themes to ensure efficient management of the inbox to maintain client satisfaction.
In appropriate cases, conducting conflict checks, analysing results and escalating decisions

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Samantha Sharp
Samantha Sharp
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