Job details
Back to Search

Business Administrator

Ref code: NYC99095523
Office Support
£ 24000 per year
Birmingham, West Midlands, England
Office Based

Business Support Admin required to support a Tech distributor based in Kitts Green B33.

B33 permanent 


Job Description

Main duties would include, but not be limited to:

- Responsible for the customer returns email inbox
- Processing new customer returns and raising RMA forms.
- Chasing up existing returns and updating IMS
- Arranging collections, completing commercial invoice paperwork where required
- Raising LOA and liaising with courier export team/customer services
- Following up collections raised
- Liaise with returns department and support team/sales team
- Logging courier issues
- Following up courier issues
- Processing courier tracer and claims form via email or courier portal.
- Liaising with accounts payable for courier claims payments
- Actioning courier exception emails, manage these and then send to the relevant supports to action and confirm what needs to happen.

Daily jobs:
Returns - chasing, updating, what action to take when issues arise.
Answering the phone, etiquette, taking messages.
Delivery exception emails - identifying issue, checking tracking and logging issues with the courier.
Chasing outstanding courier issues and claims
Hours: 8.30am - 5.30pm 1 Hour lunch
40 hours per week. Office based.
Contract 5 days office based with some work from home.

Apply for this role

You need to set a password and enter the following details to create an account to apply for this job.
If you already have an account, please log in before applying.
Samantha Sharp
Samantha Sharp
Call Samantha
Back to Search