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Business Administrator

Ref code: NYC99095523
Office Support
£ 24000 per year
Birmingham, West Midlands, England
Permanent
Office Based

Business Support Admin required to support a Tech distributor based in Kitts Green B33.

B33 permanent 

£24,000

Job Description

Main duties would include, but not be limited to:


- Responsible for the customer returns email inbox
- Processing new customer returns and raising RMA forms.
- Chasing up existing returns and updating IMS
- Arranging collections, completing commercial invoice paperwork where required
- Raising LOA and liaising with courier export team/customer services
- Following up collections raised
- Liaise with returns department and support team/sales team
- Logging courier issues
- Following up courier issues
- Processing courier tracer and claims form via email or courier portal.
- Liaising with accounts payable for courier claims payments
- Actioning courier exception emails, manage these and then send to the relevant supports to action and confirm what needs to happen.


Daily jobs:
Returns - chasing, updating, what action to take when issues arise.
Answering the phone, etiquette, taking messages.
Delivery exception emails - identifying issue, checking tracking and logging issues with the courier.
Chasing outstanding courier issues and claims
Hours: 8.30am - 5.30pm 1 Hour lunch
40 hours per week. Office based.
Contract 5 days office based with some work from home.

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Samantha Sharp
Samantha Sharp
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