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Ref code: SRK99097640
Office Support
£21.5k per year
Stratford-upon-Avon, Warwickshire, England
Hybrid Working

SF Recruitment are working with a business based in Stratford Upon Avon who are looking for Customer Administrators to join the team
Happy to consider candidates with little or no admin experience but looking to get in to an admin role

Dealing with and responding to any query in relation to any bookings made including Courts, Engineers and Locksmiths.
Arranging for quotations to be received and authorised in relation to any work involved in a warrant.
Liaising with clients to ensure all information required to facilitate the warrant is correct and available to all parties as necessary.
Actioning any order rejection to ensure the warrant can still be completed with the minimal amount of rework.
Actioning any replanned warrant should the job not proceed as planned.
Updating internal systems on a daily basis to reflect all planning activity to allow for clear visibility of account status.
Checking and despatch of Warrant paperwork to ensure Applications and Executions proceed as planned.
Perform various confirmation checks, including agent paperwork checks and engineer confirmation checks, to ensure warrants proceed as planned.
Completion of job cancellations in a timely manner and in line with business and Client processes.
Liaise with Clients, Suppliers and Internal staff as needed to perform all work types correctly.
Highlight any potential risks with information found when planning warrants.
Liaising directly with any Customer to arrange access to an address and/or removal of the supply meter on accounts where the Customer has made contact to allow this to happen.
Develop good working relationships with Clients, Suppliers and Internal staff.
Complete additional adhoc tasks in line with business needs.
Aim to achieve all performance and quality targets.
Adhere to all industry, company and client guidelines when planning warrants.

- Monday to Friday working - we cover hours of 8am to 5pm but we can be flexible on this.
- Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts!
- 28 days holiday (including Bank holidays).
- Additional 1 days' annual leave for each year worked (up to 33 days in total).
- Christmas 'shut down' - usually from 24th December - 2nd January.
- Work from home up to 3 days per week after probation
- A 'Love to Shop' voucher on your Birthday every year.
- Free on-site parking when office based.
- All IT equipment provided and the tools to do the job.
- Regular training, coaching and career development planning.
- Private pension contributions.
- Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.
- Annual salary review.
- Annual profit-related bonus.

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Samantha Sharp
Samantha Sharp
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