Customer Service Executive

SF Recruitment are currently recruiting for a Customer Service Executive based in Nottingham.

The role is located in the ideal location for candidates based in Lenton, Bilborough ,Wollaton and the surrounding areas.

This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace!

Previous experience within a Customer Service/Administration role is ideal however this is not essential. My client are willing to train a bright, ambitious grad.

Responsibilities Include:
• Provide a professional, effective, and efficient customer service response to internal and external customers.
• Maintaining the relevant daily and monthly reports
• Data entry - Excel skills are a must!
• General admin ad hoc tasks within the department
• To support the opening of high volume incoming post from customers, ensuring it is accurately recorded and prepared for input onto the computer system.
• To scan incoming document batches, ensuring that organisational processes are followed to enable documents to proceed for processing.
• To publish, print and dispatch documents.
• To manage the preparation and franking of outgoing post, completing records as required.
• To maintain accurate and up to date records and provide data.
• To assist with the maintenance of a log of all printed and documents.
• To participate in monitoring and maintaining the Outlook mailbox.
• To review incoming paperwork for accuracy and liaise with customers and internal colleagues
• To provide a reception service for in-person visitors when reception is unstaffed.
• To ensure the effective and efficient control of information and data in line with GDPR requirements
• To deliver excellent customer service to internal and external customers.

The ideal candidate will have:
• A self-motivated person, driven to get things done.
• Ability to work under own initiative with strong organisation skills.
• Brilliant communication skills and a great ability to translate plan into action.
• Proficiency of Microsoft Office.
• A ‘can do’ attitude and confident in multitasking.
• Effective time management skills with the ability to meet set deadlines.
• Attention to detail with the ability to analyse information.

Hours: Monday – Friday 9.00 am – 5.00 pm
Salary: £23,000

If you think you have the relevant experience please apply online now!