Account Manager

SF Recruitment are working with a leading and innovative property business in Central Derby. With a commitment to excellence, they pride themselves on their client-centric approach and a dynamic team that values collaboration, integrity, and continuous improvement. As they continue to expand their operations, they are seeking a highly motivated and skilled Key Account Manager to join their team.

Position Overview: They are looking for an experienced Key Account Manager to cultivate and strengthen relationships with their key clients in the property sector. The successful candidate will be responsible for maintaining and expanding relationships with existing clients, understanding their needs, and ensuring their satisfaction with our services. As a Key Account Manager, you will play a crucial role in driving revenue growth, identifying new business opportunities, and contributing to the overall success of our property business.

Responsibilities:

• Owning the delivery, ongoing support, adoption, and expansions of your allocated customers.
• Act as the main point of contact for your customer.
• Handle upselling and renewal enquiries for your customer.
• Offer one-on-one training for your customer.
• Help problem solve larger and more complex issues liaising with support and development whilst communicating with the customer.
• Deliver monthly strategy and business reviews to demonstrate ROI to customers.
• Collaborate with relevant teams to create educational material to help drive product adoption and improve our overall Net Promoter Score (NPS).
• Regularly engage with your customer on social media and stay on their radar.
• Act as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption or usage.
• Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.
• Be always a brand ambassador and build our company brand with each interaction.
• Support the wider business and our customers to understand the full breath of the platform - including the optimisation of existing content and the creation of novel training materials.

Skills required:

• Proven experience as a Key Account Manager
• Excellent communication and interpersonal skills.
• Demonstrated ability to influence and collaborate across different teams.
• Results-driven with a focus on exceeding targets and objectives.

How to Apply: If you are a highly motivated and results-oriented professional looking to advance your career in the dynamic property sector, we invite you to apply!